Skip to Main Content

Customer Service

Exceptional service has been the cornerstone of our success since 1983, and we still seek to build upon our outstanding reputation by continually improving every aspect of our operations, while never forgetting the principles upon which our company was founded. Every phase of operations at Plaza Flowers is monitored by the Drummond family, who takes great pride in the personalized attention given every order. A central computer system facilitates tracking your order from purchase to delivery and allows our staff of more than 35 artisans and service professionals to network with over 25,000 affiliated florists worldwide. With this network we can send beautiful floral arrangements, green plants, fruit and gift baskets anywhere in the US and Canada and to many countries throughout the world.

Our Guarantee

We back all of the selections in this catalog with our satisfaction guarantee. If, for any reason, the product does not meet your expectations we will replace it promptly. All replacements are honored within 5 days of delivery - original products must be returned.

Remember to follow the instructions on the care tag for longest enjoyment.

Our Hours
Mon - Sat
7 am - 6 pm
Eastern Time
9 am - 5 pm
Eastern Time

Closed in observance of the following holidays:
New Year's Day, Memorial Day, Independence Day, Labor Day, Christmas Day.

We may have limited hours on other holidays; please call to confirm hours.

Major Credit Cards Accepted

Charge your online purchases with Visa, Master Card, American Express, Discover, Diners Club, or Plaza’s charge account. Prices for each item are displayed online in US dollars. The price noted for each item does not include Pennsylvania sales tax of 6% or the standard delivery charge of $11.95 per delivery. We offer discounted delivery to some zip codes near our Norristown, PA store. The international delivery charge is $16.95

Corporate Account Services

Most of the tremendous sales growth at Plaza Flowers is the result of personalized attention to a wide range of corporate account needs. We handle the design, delivery, installation and removal of decorations for events including conventions, trade shows, exhibits, seminars, new product announcements, and employee celebrations. We also work with many Human Resources departments to establish programs for convenient repeat ordering of flowers for occasions such as an employee's new baby or a death in the family. Sales departments often request similar programs to send flowers to current and prospective clients.

Volume discounts are available. Click here to apply for a commercial account, order our catalog or request additional information. Or call us at 1-888-8FLOWER and ask to speak to a corporate account representative.

Personal Charge Accounts

At Plaza Flowers, we want your shopping experience to be as convenient and enjoyable as possible. That was the driving force behind "My Plaza Account," which allows you to easily enter repeat orders, maintain a personal address book, and view your favorite selections with one click! We encourage all customers to use the "My Plaza Account" feature to make their ordering especially convenient.

Your Comments

As always, your comments are greatly appreciated. Whether you have something good or bad to say about Plaza Flowers, we want to hear it. We also love to implement your suggestions for enhancements to products and services. Please submit your comments here. To inquire about an order, please click here.